NextGen
Text a PhotoCall (330) 845-JUNK

Frequently Asked Questions

Honest, plain-English answers about pricing, scheduling, and how the on-site walkthrough works.

Will the price change once you arrive?

The on-site price might land a little above or below the phone estimate — for example if there’s a fridge in the mix, or the pile turned out smaller than described. Here’s our promise: your pro will walk through the entire job with you, confirm the exact final price face-to-face, and only start working once you’ve said yes to that number. No mid-job surprises, no end-of-job shock charges. If the final price doesn’t work, you owe nothing.

Why are some items extra?

Some items cost more for us to dispose of — mattresses, appliances with refrigerant, electronics, tires, and construction debris all have special fees at the transfer station, sometimes requiring certified disposal. Rather than hide those costs in our base prices (which would charge everyone more, even people without those items), we show them up front so you only pay for what you actually have.

What can’t you take?

We can’t haul paint, chemicals, motor oil, gasoline, asbestos, medical waste, or ammunition. These need specialty disposal — give us a call and we’ll point you to the right local resource.

Do you do same-day service?

Often yes, depending on the day and the size of the job. Call (330) 845-JUNK and we’ll let you know what’s available.

Are you insured?

Fully insured. If we damage anything in your home, we cover it — that’s our No-Damage Promise.

What areas do you serve?

Cleveland and Akron suburbs, based out of Streetsboro. Jobs over 25 miles from Streetsboro have a $50 distance surcharge to cover drive time.

When You Call, Here's What Happens

  1. 1

    We’ll ask a few quick questions about your load.

  2. 2

    You’ll get a ballpark estimate based on what you describe.

  3. 3

    We book a 2-hour arrival window that works for you.

  4. 4

    When your pro arrives, they walk the job with you and lock in the final price before any work starts.

  5. 5

    You say go, we work. You say no, no charge, no pressure.

Still have a question?

Call or text us — we're open 7am to 7pm, 7 days a week.